Salesforce Sales Cloud | Salesforce Service Cloud |
---|---|
It is used for sales automation and management. | Assists your business with inefficient customer service and support. |
The sales team and sales managers are its sole users. | Customer support agents and customer service teams are its prime users. |
Sales forecasting, opportunity and lead management, and sales pipeline tracking are some of its key features. | Omni channel support, a large knowledge base, and 1-to-1 customer service are some of its key features |
Einstein AI assists in automated analytics and sales-related insights. | Einstein AI assists in automation of service insights and case routing. |
Integrates efficiently with sales CRM to complete sales management process | Integrates with sales CRM and other Salesforce tools to ensure comprehensive customer query resolution. |
Tracks sales performance with dashboard and customizable reports | Dashboards and reports track and analyze customer service performance. |
Has very limited sales service option | Offers a range of options for self-service that involves customer portals and forums. |
Comes with a task manager, email integration, and calendar syncing to boost productivity | Comes with a quick text, macros, and a knowledge base for faster response as tools to boost productivity. |
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